Categories

Guidelines

RULES AND REGULATIONS FOR TRADEPROPS.COM

Membership

We expect all members of TradeProps is expected to treat each other with respect and kindness. Remember that behind every username is a real person with feelings. Your username on TradeProps is your identity. You are responsible for your conduct and all content submitted under your username on TradeProps.

  • By joining TradeProps, you agree to abide by the policies outlined here and in our Terms of Use.
  • Usernames cannot be changed except in the event of documented legal action (such as trademark infringement) at TradeProps ‘s discretion. Choose your username carefully.
  • You may not use the word "TradeProps " in your username without permission.
  • You must be at least 18 years of age to hold an account on TradeProps.

    • ° If you are under 18, you must have the permission and supervision of a parent or legal guardian who is
     at least 18 years of age; that adult is responsible for the account.

  • You may not use mature, profane or racist language or images in your username, avatar and/or Public Profile.
  • You may not use the public areas of your account to demonstrate or discuss disputes with others or with TradeProps.
  • You may not transfer ownership or sell your TradeProps account to another party.
  • You may not use TradeProps to direct shoppers to another online selling venue to purchase the same items as listed in your TradeProps shop, to constitute fee avoidance. This includes posting links/URLs or providing information sufficient to locate the other online venue(s).
  • Keep your account information updated and accurate. Your account must have a valid email address at all times. TradeProps will use the email address on file in your account information to contact you when necessary.
  • TradeProps encourages all members to resolve their own disputes. As a venue, TradeProps cannot mediate disputes between members or other parties.

Members who do not comply with TradeProps’ policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words, TradeProps reserves the right to suspend the use of the site for a person and all username(s) he/she operates under. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Multiple accounts held by one person

Having more than one account ("multiple accounts" or "alternate accounts") is NOT something TradeProps encourages, as it has the potential to cause confusion. Keep in mind that information and accounts cannot be merged in any way, so if you change your mind later, you will not be able to transfer information (for example: listings, feedback, Favorites or purchase history) from one account to another.

  • All of your usernames must be clearly disclosed in the Public Profile for each account..
  • You may not use an alternate account to purchase items from yourself. This is called "shilling."
  • You may not list the same unique item in more than one shop on TradeProps.

TradeProps will not issue refunds for accidental activity stemming from multiple account ownership (for example: listing items in the wrong shop). Members who do not comply with TradeProps’ policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words, TradeProps reserves the right to suspend the use of the site for a person and all username(s) he/she operates under. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Messages

Messages are your way to communicate privately with other TradeProps members. Think of it like email just for TradeProps. Messages are primarily intended for communicating about transactions. Members may also use Messages to build friendly relationships with one another, seek advice or discuss TradeProps activities.

  • You must not use Messages to send unsolicited advertising or promotions, requests for donations or "spam."
  • If someone hearts your shop/item to mark it on their Wish List, that is not an invitation to send a Message to that person.
  • You must not use Messages to knowingly harass or abuse another member.
  • If someone explicitly tells you not to contact them, you must not use Messages to contact them again, unless involved in an open transaction.
  • You must not use Messages to interfere with a transaction.

    ° You must not contact another member to buy or sell an item listed on TradeProps outside of TradeProps
      marketplace. This may also constitute fee avoidance.

    ° You must not communicate with a member involved in an active or completed transaction to warn the
      member away from a particular buyer, seller or item.

Sending too many messages too quickly may auto-disable your Conversations. You must TradeProps to have your ability to send Messages reinstated. Misuse of Conversations may result in suspension of account privileges and/or termination of your TradeProps account(s).

Transactions

TradeProps is a venue not a retailer. TradeProps’ role is to connect the buyer and the seller. This means when you place an order on TradeProps, you are entering into a direct transaction and personal relationship with an individual seller (facilitated by TradeProps). We encourage the two parties to independently work through the transaction to completion.

 A transaction is created when a buyer completes TradeProps checkout process. A TradeProps transaction is completed when the buyer pays and the seller ships the item. Payment is submitted directly to the seller via a method specified in the item listing or sellers Shop Policies (for example: PayPal, personal check, etc).

 Communication is the key to a smooth transaction. All buyer questions regarding transactions, including payment arrangements and cancellations, should be directed to the seller. TradeProps recommends that members use TradeProps Messages to correspond.

TradeProps is a global marketplace with some shops and listings available in various languages. A seller should be able to conduct business in the language used in their shop or listings.

Transaction policies for the seller:

  • The seller must ship the item(s) as described
  • The seller must ship the item(s) within a reasonable amount of time, according to the transaction agreement or the terms in the sellers Shop Policies.
  • The seller must ship the item(s) to the shipping address submitted by the buyer. The seller should communicate with the buyer if shipping information is unclear or inconsistent.
  • In the event of a dispute, the seller may be asked to provide TradeProps with proof of shipping. TradeProps will not hold the seller responsible for postal or shipping service delays or errors, theft or customs delays.

Transaction policies for the buyer:

  • The buyer must pay the seller directly. Do not send payment to TradeProps.
  • The buyer must pay at the time the transaction is created, according to transaction agreement or the terms in the sellers Shop Policies.
  • The buyer must submit valid shipping, billing and payment information to the seller, according to transaction agreement or the terms in the sellers Shop Policies.
  • In the event of a dispute concerning the return of the item(s) to a seller, the buyer may be asked to provide TradeProps with proof of shipping back to the seller. TradeProps will not hold the buyer responsible for postal or shipping service delays or errors, theft or customs delays when returning items to the seller.

Members who do not comply with TradeProps’ policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Transaction concerns or disputes

We hope that your shopping experience on TradeProps is smooth and hassle-free. In the event of a transaction dispute, TradeProps encourages the buyer and seller to resolve the situation through TradeProps Conversations, email and by submitting fair, honest feedback (see Feedback). The policies below describe various types of transaction disputes and the roles of the seller, the buyer and TradeProps in each scenario.

Non-payment

Non-payment occurs when a buyer does not or cannot complete payment after a transaction has been created. The seller may invoice the buyer in an attempt to collect payment before shipping. TradeProps encourages sellers to offer buyers fair, honest feedback.

  • The buyer must pay at the time the transaction is created, according to the transaction agreement or according to the terms in the sellers Shop Policies.

TradeProps relies on sellers to submit fair, honest feedback for buyers in non-payment circumstances. Members with a low overall feedback score may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Non-delivery

Non-delivery occurs when a seller does not or cannot ship an item after a transaction has been created and the buyer has sent payment to the seller. The buyer may file a non-delivery report with TradeProps against the seller. When a non-delivery report is filed, both the buyer and the seller receive a notice from TradeProps about the report so they can work out the issue. TradeProps encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form). TradeProps relies on buyers to submit fair, honest feedback for sellers in non-delivery circumstances. Please note: a buyer who paid a seller via PayPal may have a limited time frame in which to file a claim for refund of purchase under PayPals policies.

  • The seller must ship goods within a reasonable amount of time, according to transaction agreement or according to the terms in the sellers Shop Policies.
  • Once an TradeProps non-delivery case has been opened by the buyer, the buyer and/or seller must respond to the case to close it.
  • The seller may be asked to provide TradeProps with proof of shipping in the event of a dispute.

A seller who fails to ship an item, respond to a non-delivery report or settle a disputed transaction in a reasonable manner may be suspended. Members who do not comply with TradeProps policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Refusing service

TradeProps encourages sellers to engage in clear and consistent communication, consider customer service best practices and honor transaction agreements. However, if a seller cannot complete a transaction due to an extraordinary circumstance, then the seller may refuse service to the buyer.

  • The seller must notify the buyer of refusal of service through email or TradeProps Messages
  • The seller can only refuse service prior to shipping.
  • If the buyer has already paid, then the seller must refund the buyer (price paid for item plus shipping).
  • The seller may cancel the transaction when applicable (see Transaction cancellation).
  •  Unless otherwise agreed or according to the sellers terms, a sellers refusal of service to a specific buyer is indefinite within that sellers TradeProps shop.

Members who abuse the privilege to refuse service may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Dissatisfaction with item or service

A buyer may not be completely satisfied with a purchase or transaction experience. TradeProps recommends that the buyer communicate with the seller by TradeProps Messaging or email to resolve the matter. TradeProps encourages buyers to submit fair, honest feedback (see Feedback). Sellers are encouraged to consider customer service best practices.

  • The seller must accurately describe the item in the listing.
  • The seller must comply with the transaction agreement or according to the terms in the sellers Shop Policies.

In the event the buyer receives a product that is significantly different from the original listing, the buyer may contact TradeProps Support to report the item not as described. TradeProps relies on buyers to submit fair, honest feedback for sellers in circumstances when the buyer is dissatisfied with an item or the sellers customer service. Members who do not comply with TradeProps policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Interference

To ensure the integrity of TradeProps marketplace and help protect members from potentially fraudulent activity, transaction interference is not allowed on TradeProps. The following circumstances are considered transaction interference:

  • You may not contact another member to buy or sell an item listed on TradeProps outside of TradeProps’ marketplace. This may also constitute fee avoidance.
  • You may not communicate with a member involved in an active or completed transaction to warn the member away from a particular buyer, seller or item.

Members who do not comply with TradeProps policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay TradeProps for all unpaid fees per our Terms of Use.

Transaction cancellation

TradeProps charges fees to sellers for use of TradeProps services. Sellers agree to complete valid transactions and pay TradeProps fees in full monthly. On occasion, a seller may need to cancel an invalid or void transaction. When applicable, TradeProps will issue a refund to the seller for the applicable fees and remove the transaction from TradeProps. Only the seller in a transaction may cancel the transaction. The buyer should contact the seller by TradeProps Conversations or email to request cancellation of a transaction. The buyer may contact Support if the seller does not respond to a request to cancel a transaction. Item returns are subject to the individual sellers shop policies; the buyer needs to contact the seller for approval prior to shipping an item back to the seller.

  • The seller may not cancel a transaction for the purpose of avoiding fees or feedback.
  • The seller may cancel an invalid or void transaction, as defined by these circumstances: